A recent study on social.com reveals that while over 90% of people perceive they have high Emotional Intelligence (EI) in actuality only 15% do.

Yet we know it is important and the research consistently discloses:

• Leaders with higher-than-average empathy, perform over 40% higher in employee engagement, decision-making, and coaching

• Employees who have leaders with high EQ are four times less likely to quit their jobs than those with managers who have low EQ

Why is this power skill so important and why does it remain underinvested in Leadership Development? In this new era of quiet quitting and the “great resignation”, no industry is feeling that pain more than hospitality. In this reality, leaders are forced to strengthen their Emotional Intelligence to meet expectations in our changing workforce.

Join ORHMA and FranklinCovey, as Jane Yrenaya facilitates a critical discussion on Emotional Intelligence, its importance to the industry, how it builds exceptional leaders that increase engagement, build teams, and create cultures that get results.