Watch the recordings and access summaries from recent workshops.

Gain a clear understanding of how to maximize the benefits of artificial intelligence.

As part of our workforce development program, operators have access to the Typsy hospitality training platform free of charge.

Get to know the destinations within Ontario’s Southwest, find out about local tourism offerings in each spot, who the main customer segments are, and more.

Your job doesn't have to feel like work. Discover the rewards of a career in hospitality and tourism in Ontario's Southwest by listening to those who live and work in the region and why they've made tourism their career route.

Eva brings 20 years of experience as a facilitator, moderator, workshop designer, and presenter, working with the public and private sectors, and assisting clients in improving their overall performance and bottom-line results. Equip yourself with the tools to develop and effectively manage an internal Revenue Management program.

You've likely considered how your brand appears to potential customers, but have you ever thought about your brand as an employer? Conner Galway will teach you how to think outside of the box when showcasing job opportunities to ideal candidates!

Erica Marchand understands what it means to wear many hats as a small business owner and has successfully grown a social media following of loyal customers.

This program offers job seekers the opportunity to participate in 9 weeks of virtual classroom learning and certification through HT Hospitality Inc.

Use this tool to discover what funding opportunities your business qualifies for.

To ensure we encourage an inclusive workforce and industry, it is important to be aware of the need for accessible tourism. Check out the resources that the UNWTO has collected on the topic of accessible tourism including a recovery guide for persons with disabilities, how to reopen tourism for travellers with disabilities, and manuals on accessible tourism for all.

David Peacock, former Executive Director of RTO 4, hosts a series of interviews with industry leaders in candid conversations about the challenges and opportunities facing travel and tourism today and in the future.

Ontario’s Southwest’s very own video series that welcomes industry experts to discuss a variety of topics including the importance of celebrating diversity and building consumer confidence.

The International Board of Credentialing and Continuing Education Standards has a variety of online certification programs to provide education about being more inclusive for the autism community.

Learn how you can effectively communicate the value of working in tourism, the benefits your business offers, and how having the right human resource strategies in place to effectively attract and retain employees is critical.

As we emerge from COVID-19 and rebuild traveller confidence, the policies you post to your website could sales. During this session, you'll hear examples of excellence and inspiration with refund policies, accessibility, sustainability and DEI.

Practices to keep previous customers engaged in ways that entice them to return year after year and ensures 'they want to come back' when it is safe to do so.

Are you looking for a job in the Ontario Tourism Industry? Do you identify as Indigenous? Or, are you an Ontario tourism business looking to hire new employees? If you answered yes to one of these questions, we want you to Save the Date!

To assist employers in moving forward, Tourism HR Canada has created a new, free resource, Now Hiring: A Guide to Help Employers Attract and Retain Workers in a Post-Pandemic Environment.

To help us navigate burnout, Duncan So, Founder & Executive Director at The Burnout Clinic hosted a 1-hour virtual workshop to address how to identify burnout, creating psychological safety in the workplace, how to effectively communicate and navigate conflict with employees, apply active empathy skills, and emotional state control in fast-paced/crisis situations.